Returns & Refunds

We want you to be happy with your purchase from Jar Honey. This policy explains how returns, exchanges and refunds work. It does not reduce the rights you have under the Lebanese Consumer Protection Law (No. 659 of 2005) or other law that applies to you.

1. Changing your mind

• You can return an item within 7 days of receiving it if it is unused, in its original condition and packaging, with its tags, and with proof of purchase (your order number).
• For hygiene and safety reasons we cannot accept returns of opened cosmetics, personal-care items, food, underwear, earrings, or items made or altered to your request, unless they are faulty.
• Items bought on clearance may be marked as final sale; this does not affect your rights for faulty items.

2. Faulty, damaged or wrong items

If an item is faulty, damaged on arrival, or not what you ordered, contact us as soon as possible (within 48 hours for damage in transit) with photos. We will repair, replace or refund it, and we cover the delivery costs.

3. How to return

1. Contact us by email at kiyotaka.ayanokoji.1900@gmail.com, by phone or WhatsApp on +1 (800) 555-9900, through the contact page with your order number and the reason.
2. We will arrange a pick-up or tell you where to bring the item.
3. Once we have received and checked the item, we confirm your exchange or refund.

4. Refunds

• Refunds are made in the way you paid (for cash on delivery, in cash or by a method we agree with you), or as store credit if you prefer.
• We refund within 14 days after receiving the returned item.
• The original delivery fee is refunded when the item was faulty or wrong. For change-of-mind returns, delivery fees are not refunded and the cost of collecting the item may be deducted; we will tell you this cost before collection.

5. Exchanges

We are happy to exchange an item for another size or colour, subject to stock. If the new item costs more or less, we settle the difference.